Mô tả công việc
RESPONSIBILITIES • Handling and resolving of customer complaints with appropriate follow- up and record keeping to optimize training programs. • Frequently personally verifies that guests in his/her operation are receiving the best possible service available. • Ensuring proper recording and execution of training for his/her employees. • Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines. • Fully understands the market needs of in- house guest and the local clientele, assisting in the development of product lines and services accordingly. • Oversee Spa departments operation. • Schedules him/herself to be on the front during peak operation hours, checking on standards of services, cleanliness, greeting and assist in the check in of guests and escorts VIP guests to their room. • Identify difficult guests, long- stay guests, VIP guests, and anticipate guests’ expectation to provide them with a memorable stay. • Operate and supervise the daily Department’s operation in- line with hotel management expectations. • Employment and training of new employees. • Responsible that employees project professionalism and are well trained and provide friendly and efficient service.
Yêu cầu công việc
QUALIFICATIONS • Fluency in English and Vietnamese, a third language would be a plus. • Minimum 6 months- 1 years’ experience in 4 or 5 star hotel environment of which at least 2 year supervisory or up. • Diploma or Degree in hospitality. • Have a “guest centric” work approach • Proficiency in Microsoft Word, Excel, and property management systems.
Quyền lợi
WHAT WE OFFER – Social insurance, Health insurance and Unemployment as per State stipulation – Competitive salary – Dynamic and professional working environment, chance to study and career development – Bao viet 24/24 accidence cover
Cập nhật gần nhất lúc: 2024-11-25 09:20:02
