Mô tả công việc
Daily:
Support Course Consultants (CCs) in meeting customers. Support CCs to close deals and resolve problems that arise outside of regulations. Observe CC- Customer interactions to ensure quality and professionalism. Work with Customer Service Sup to make sure that CC- turns are scheduled fairly and appropriately.
Weekly:
Supervise plan implementation. Ensure team members are attending general English classes on a weekly basis at least. Cooperate with Academic Manager (AM) to ensure that Study Advisors (SAs) and CCs are working together to get new students into their first class as quickly as possible, and for both teams to provide ongoing support for new students within their first month of enrollment. Arrange schedules for CCs (Working/Front Desk/Indoor vs Outdoor/Etc.) Host meetings with sales team. Guide and assign implementation tasks, deadlines and targets.
Monthly:
Evaluate employee performance with internal and customer relations Follow- up on KPIs with CCs during monthly meetings. Training new employees on the company&039;s business products and new products for current employees, providing orientation training as well as a roadmap for employee development. Coordinate meeting and training times with other departments as needed. Plan enrollment by month, quarter, year or by campaign in each phase, ensuring completion of assigned targets. Coordinate with the Marketing department to update market information, competitors, analyze proposals and propose new enrollment plans. Report enrollment activities weekly, monthly, quarterly, annually or as requested by the BOD
As Needed:
Coordinate with CSS to ensure customer flow is going smoothly. Propose solutions to improve the efficiency of enrollment activities
Yêu cầu công việc
. Background
University degree in education, psychology or management. (Preferred) Have IELTS 7.0 certificate or C1 certificate, TESOL or equivalent international diplomas and certificates (Required).
. Attitude:
Have a positive attitude towards working hard, as well as growth. Proactive mindset. Willing to openly communicate on issues. Passionate about learning, willing to update and challenge your own knowledge. Solution- oriented.
. Skills:
Ability to analyze and design a course structure and curriculum. Proficient in both oral and written English. Organizational skills, especially in regards to leading projects and chairing meetings. Ability to communicate directly and clearly.
. Experiences:
Priority is given to having experience as a team leader or higher. Drafting class material, lectures or classroom management for at least 02 year or more. Priority to experience in IELTS, PTE or Cambridge. (Preferred) Priority is given to candidates who have worked at schools or English Centers.
. Be able to work on weekends (days off will be on weekdays) . Be willing occasionally work outside of working hours in case of urgent situations
Quyền lợi
– Participate in the Company&039;s activities – Fully participate in the social insurance regime with full salary – Competitive and attractive salary – Young, dynamic, professional working environment – Participate in English skills training classes taught by foreign teachers – Annual salary increase based on work results
Cập nhật gần nhất lúc: 2024-11-24 00:35:02
